Need Help?

Frequently Asked Questions

No, our resort is a pet-free resort. Additionally, our family has asthma and severe allergies to all cats and dogs, so we strive to maintain an allergen-free environment for our family and our guests. 

No, we do not allow smoking or vaping of any substances in our villa, on our balcony, or in the hallway of our building. Thank you!  No security deposit refund if we catch this Policy Broken

Check-in is 4:00 pm; Check-out is 10:00 am.

When possible, we are happy to allow our guests to check in early. However, it is not guaranteed. There are many factors that impact the ability to check in early, such as cleaning crew availability, maintenance needs, and required repairs. Please be aware that this is less likely on Saturday check-ins and during high occupancy months. As soon as the villa is vacant, cleaned, and ready for your stay, We may allow this. You must message us after 1 pm or after the day of check-in to see if possible. you may always use the parking or pool if you arrive early.

Late check-out is not able to be accommodated at all due to cleaners needing to get ready to clean at 10 am for our next Guest

Prior to your stay, you will have my email address, as well as the Contact Form on this site. I will be happy to answer any questions.

Three days before check-in, you will receive a detailed email from me with check-in instructions, house rules also be given our phone numbers.

During your stay, you are welcome to contact me via email if you have any questions or experience any emergency. You can also contact me phone call.

Firstly, we strongly encourage all of our guests to do a thorough inspection of the property upon arrival and to notify us immediately of any issues with cleanliness or disrepair.

If you experience any maintenance problems during your stay, we ask that you contact us and we will do our best to remedy the issue as soon as possible and as conveniently as possible for you. We have wonderful cleaning staff, handyman, plumber, appliance repair, etc. on the island that we can call to resolve any issues that you might encounter.

After my cleaning staff has inspected the villa and reported no significant damage to the linens, furniture, or structure of the villa, your damage deposit will be refunded to your credit card. This generally occurs within 2-3 days of check-out. If any issues may incur a forfeit of part or all of your deposit, you will be notified as soon as possible.

Yes, our building has an elevator, 

Yes, the interior of our villa has all living spaces on a single floor, there are ramps or elevators leading to the villa itself. 

Yes there is a coin-operated laundry room in Ocean Dunes on 2nd floor, Our Breakers unit has laundry and dryer in unit.

We do not have any baby equipment in the villa, but there is a wonderful company called Beach-n-Baby Rentals that rents all types of baby (and beach) equipment. 

I do not have any personal experience with any of travel insurance companies, but here is an article that may help you find one that suits your needs: